Support Center

If your software maintenance is active or you are using the trial version, you can contact us by email for technical support, to report a bug, or to request a new feature.

If you have any questions, concerns, or suggestions, please feel free to contact us. To help us provide a prompt and accurate solution, please include the following information:

• A detailed description of the problem and the steps to reproduce it, if applicable.
• Screenshots or a video showing any errors or unexpected behavior.
• Your operating system, such as Windows 11 or Windows 10, and its bitness (32-bit or 64-bit).
• Your Outlook version and its bitness (32-bit or 64-bit), if Outlook is involved.
• The name and version of the software you are using.
• Your license type or serial number, if applicable.
• Any additional information that may help us diagnose the problem.

Please make sure you are using the latest version of the software. Updating to the latest release may resolve known issues and ensure compatibility with current Windows and Outlook versions.

If the problem involves a specific PST, OST, MSG, EML, or other data file, please mention the file type and approximate file size. Do not send confidential or sensitive data unless requested by our support team.

Our support team can help with:

• Installation and activation issues
• Software errors and unexpected behavior
• File scanning, opening, and conversion problems
• Export and data recovery issues
• Outlook and MAPI-related compatibility issues

If you believe you have found a software bug, please describe what you expected to happen and what actually happened. Include the steps that reproduce the problem, if possible.

Screenshots, error messages, and diagnostic information can help us identify and resolve the issue more quickly.

Have an idea for improving our software? We welcome feature requests and suggestions. Please describe the feature you would like to see and explain how it would improve your workflow.

If you need your serial number, contact us regardless of your software maintenance status. Please provide the email address used for your purchase or any other purchase details that can help us locate your order.